Right of withdrawal
(Applies only for consumers in terms of § 13 BGB)
You can choose your contract within 30 days revoked (for example, letter, fax, e-mail) or by returning the goods without giving reasons in writing. The period begins with receipt of the goods and these instructions. To safeguard the withdrawal period is sufficient to send the revocation or the goods. You can use our withdrawal form or your own version. The revocation must be sent to:
managing director: Alexandra Ernstberger
Phone: +49 (0)8171 9991614
consequences of Withdrawal
In case of an effective cancellation the mutually received benefits returned and possibly be surrendered. Can you tell us the goods received in whole or in part, or return them in a deteriorated condition, you must us so far possibly value compensation. With the surrender of things this does not apply if the deterioration is exclusively due to their inspection - is due - as would you have done in a retail store.
Incidentally, you can avoid having to pay compensation by not treating the goods as an owner in use and omitting everything, which impairs their value.
All products included in the delivery are to be returned. You have to bear the cost of returning.
The right of withdrawal does not apply to supplies of goods which are manufactured according to customer specifications or clearly tailored to personal needs.
End of revocation